TERMS AND CONDITIONS

Last updated July 08, 2026

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you and I-nfluence LTD ("I-nfluence", "we", "us", or "our"), concerning your access to and use of the i-nfluence.co.uk website and platform.

By accessing or using our Services you agree that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions please do not use our Services.

  1. OUR SERVICES

I-nfluence is a software platform built specifically for independent personal trainers. It provides automated booking management, payment processing via Stripe, a client portal, AI powered coaching chatbot and automated client communications including session reminders and follow up messages. Personal trainers subscribe to the platform on a monthly basis following a one time setup fee.

Our Services are intended for internal business use by independent personal trainers and fitness professionals operating in the United Kingdom.

  1. ACCOUNT REGISTRATION

To access our Services you must register for an account. You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate, current and complete.

You are responsible for safeguarding your account password and for any activities or actions under your account. You must notify us immediately at hello@i-nfluence.co.uk of any unauthorised use of your account.

We reserve the right to terminate accounts, remove or edit content, or cancel Services at our sole discretion.

  1. SUBSCRIPTION AND PAYMENTS

I-nfluence offers the following subscription plans:

Starter — £99 one time setup fee plus £39 per month
Professional — £149 one time setup fee plus £59 per month
Premium — £199 one time setup fee plus £89 per month

All subscriptions automatically renew on a monthly basis until cancelled. By subscribing you authorise I-nfluence to charge your payment method on a recurring monthly basis.

We accept Visa, Mastercard and American Express. All payments are processed securely through Stripe. All prices are in British Pounds Sterling (GBP).

  1. CANCELLATION POLICY

You may cancel your subscription at any time by contacting us at hello@i-nfluence.co.uk. Your cancellation will take effect at the end of your current billing period. You will retain access to the platform until that date.

We reserve the right to cancel or suspend your account at any time if you violate these Terms and Conditions.

  1. REFUND POLICY

One time setup fees are non refundable. The setup fee covers the work performed to personalise and configure the platform for your business including chatbot training, branding and onboarding.

Monthly subscription fees are non refundable for partial months. If you cancel your subscription you will not receive a refund for any unused portion of the current billing period.

In exceptional circumstances refunds may be considered at the sole discretion of I-nfluence. To request a refund consideration please contact hello@i-nfluence.co.uk.

  1. SMS MESSAGING

As part of our Services we send automated SMS text messages to you and your clients through our messaging programme I-nfluence Notifications. These messages are transactional in nature and include booking confirmations, session reminders sent 24 hours and 1 hour before scheduled sessions, and follow up messages after completed sessions.

Message frequency depends on booking activity. Clients typically receive a maximum of 3 messages per booked session.

To opt out of SMS messages reply STOP to any message you receive. Standard message and data rates may apply.

  1. AI POWERED FEATURES

Our platform includes AI powered features including an automated coaching chatbot. These features are powered by third party AI service providers including OpenAI.

You must not use our AI powered features in any way that violates the terms or policies of any AI service provider. You must not use these features to provide false, misleading or harmful information to your clients.

  1. PROHIBITED ACTIVITIES

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden or impair our platform. Specifically you agree not to:

  • Misrepresent your professional qualifications or certifications as a personal trainer

  • Use the platform to engage in any fraudulent activity

  • Attempt to gain unauthorised access to any part of our platform

  • Upload or transmit viruses or any other malicious code

  • Collect or harvest any personally identifiable information from our platform

  • Use the platform in any manner that could interfere with other users' use of our Services

  • Violate any applicable laws or regulations

  1. INTELLECTUAL PROPERTY

The I-nfluence platform, including its original content, features and functionality, is and will remain the exclusive property of I-nfluence LTD. Our platform is protected by copyright, trademark and other laws of the United Kingdom.

You may not copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of our software.

  1. THIRD PARTY SERVICES

Our platform integrates with third party services including Stripe, Cal.com, Twilio, SendGrid, OpenAI and Google. Your use of these third party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of any third party services.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, I-nfluence LTD shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or loss of goodwill, arising out of or in connection with your use of our Services.

Our total liability to you for any claim arising from or relating to these Terms or our Services shall be limited to the total amount paid by you to I-nfluence in the twelve months immediately preceding the event giving rise to the claim.

Any claim arising from or relating to these Terms must be brought within 12 months of the date on which the claim arose. Claims brought after this period are permanently barred.

  1. DISCLAIMER OF WARRANTIES

Our Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error free or completely secure.

  1. DISPUTE RESOLUTION

Informal Negotiations. To expedite resolution and reduce the cost of any dispute, you and I-nfluence agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration. Informal negotiations begin when written notice is sent to hello@i-nfluence.co.uk.

Arbitration. If informal negotiations are unsuccessful, disputes shall be resolved through binding arbitration in London, England, conducted in the English language. The arbitrator's decision shall be final and binding on both parties.

  1. GOVERNING LAW

These Terms and Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

  1. UPDATES TO THESE TERMS

We reserve the right to modify these Terms and Conditions at any time. When we make material changes we will notify you by email to the address associated with your account from hello@i-nfluence.co.uk. Your continued use of our Services after receiving notification of changes constitutes your acceptance of the updated Terms.

  1. CONTACT US

If you have any questions about these Terms and Conditions please contact us at:

I-nfluence LTD
London, United Kingdom
Email: hello@i-nfluence.co.uk
Phone: +4474++++++++

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